For councils and boards

We do. We pay for the plant, we install it, and it stays ours for the whole term. That is the structure of the arrangement: the party that owns the equipment is the party that pays when it breaks. Your building keeps its suites and its structure, and your agreement lists exactly what sits inside our scope.

You call one number and a person answers. We monitor the plant remotely, so in many cases we already know and are already on the way. Our response times are written into the agreement rather than promised on a website : a technician on site within four hours for loss of heat or hot water, and within one business day for loss of cooling. You authorise nothing, and you receive no invoice.

The capacity charge covers the plant and everything we do to keep it running: maintenance, monitoring, parts, labour, repairs and replacement. The second line on the statement is the energy the building used, billed at what we paid for it. There is no third line.

The capacity charge is fixed for the term. The energy line moves, because consumption moves with the weather and energy prices move on their own. We do not mark up energy, so when the plant runs more efficiently the difference lands on your line and not in our margin. Your council can ask to see the utility rate or the supplier invoice behind the energy line at any time.

The agreement sets out how your building can end it early, the notice you must give, and what is payable : twelve months of notice, and a payment that covers the plant's remaining unpaid capital and the cost of removal. We would rather your council read that clause before signing than find it in year nine. Ask us to walk through it at the same meeting where we present the numbers.

Which vote applies depends on how the agreement is structured and on your bylaws, and that is a question for your strata lawyer rather than for us. We are not asking your building to raise a special levy or to spend from the contingency reserve fund. Those are the things that usually require a three-quarter vote. We prepare everything your council needs for the notice package, and we attend the meeting.

The plant becomes ours, so replacing it is not a cost your depreciation report has to fund. How your report should describe a plant owned by a third party is something we confirm in writing with your consultant. Boiler and machinery insurance on the plant is ours. We work with your broker on how the two policies sit together, and we make no representation about your premiums.

The plant stays in your building and the agreement survives. If it is assigned to another party its terms do not change: the same capacity charge, the same energy-at-cost billing, the same obligations. Ask us for the specific protections written into the agreement. Those include any consent or notice rights your building holds, and what our lenders can and cannot do. Put that answer in front of your lawyer.

Those contracts have sometimes earned their money on the way out. The buyout price climbed every year. The renewal was automatic and nobody voted for it. In at least one province, a registration against title went in that the homeowner never understood. Our purchase price is set in the agreement before you vote and it does not climb. Renewal is a choice your council makes at end of term. Nothing is registered against any owner’s strata lot, and any registration we make to protect equipment we own is disclosed in the agreement and explained before the vote. We do not sell door to door.

Usually yes, over the life of the equipment, for most buildings, for three reasons. We own the plant, so we maintain it rather than defer service. You pay energy at our cost, so every efficiency gain lands on your line. And the building buys one plant over 25 years instead of two. We make no promise about savings, and if the comparison for your building runs the other way we tell you that in writing before any vote.

That is normal for a BC building of a certain age, and it is the most common reason a council calls us. The assessment answers that for your building. We check whether the risers can carry chilled water, whether the suites have fan coils or radiators, and what the electrical service can support. A fan coil is a small unit with a coil and a fan that can both heat and cool a room. Where the piping allows it, cooling comes with the same plant, in the same project, inside the same monthly fee. Where it does not, we tell you what it would take and what it would cost.

We are. We own the equipment, so a poorly running plant is our repair bill and our replacement bill. Because we bill energy at our cost with no markup, we earn nothing when the building burns more energy. Our revenue is the capacity charge, which does not move. The tariff pays us to keep the plant at design efficiency and gives your building the benefit when we do.

Yes. One number, answered at any hour, every day of the year, and it is printed in your agreement and on every statement. For anything a technician cannot settle, a principal of the company is reachable directly.

You keep the engineering report, the 25-year comparison for your building, and our recommendation. All of it is yours, in writing, at no cost. You can hand it to any contractor and use it to run your own project.